All Merchandise/return must be in good working order with all the original packing including manual and software diskettes. Labor costs, programming and other service related costs and special order items are non refundable.

ALL PERIODS MENTIONED BELOW ARE IN CALENDAR-DAYS (NOT WORKING-DAYS).

1.ALL NEW EQUIPMENT AND PARTS CARRY ONE YEAR LIMITED WARRANTY

2.ALL REFURBISHED PARTS 30 DAYS WARRANTY UNLESS LISTED FOR OTHER NOTE.

3. RETURN WITHIN 10 DAYS 15% RESTOCK CHARGE

4. RETURN WITHIN 30 DAYS 25% RESTOCK CHARGE

5. RETURN AFTER 30 DAYS WILL NOT BE ACCEPTED.

6. MERCHANDISE RETURNS MUST RECIEVE AN RMA# FROM US PRIOR TO SHIPPING, HAVE PREPAID FREIGHT, AND MUST BE INSURED. RMA# MUST BE CLEARLY PRINTED ON THE RETURNED PACKAGE. RMA#S WILL EXPIRE AFTER 14 DAYS. PACKAGES WITH EXPIRED RMA#S OR WITHOUT RMA#S WILL BE REJECTED. ANY FREIGHT CHARGES ARE NON-REFUNDABLE.

7. ITEMS RETURNED IN USED OR ALTERED CONDITIONS WILL NOT BE ACCEPTED.

8. ALL SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE!

If merchandise arrives damaged, it is best to refuse it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for us to file a damage claim. Save the merchandise in the original box and packing it arrived in, notify us immediately. If you do not notify AEMart of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Claims are valid only subject to approval from Shipping Carrier.

RMA REQUESTS To Return a Product, please send an e-mail to aemart1@lycos.com or go to our contact page and provide us with the following information:

Invoice Number Invoice Date Full Name Day and Evening Phone Numbers E-Mail Address Product description Serial Number of the Product (if applicable) And a detailed problem description

Be aware of our Company Policy regarding RMA's. The following is a summary:

-FREIGHT IS NON-REFUNDABLE. -R.M.A. NUMBER WILL BE PROVIDED VIA E-MAIL. -RMA#S WILL EXPIRE AFTER 14 DAYS. RETURNED PACKAGES WITHOUT RMA NUMBERS OR WITH EXPIRED RMA NUMBERS WILL BE REFUSED. -ALL R.M.A. REQUEST WITHOUT DETAILED PROBLEM DESCRIPTION WILL BE REFUSED! -RMA NUMBERS MUST BE DISPLAYED ON THE RETURNED PACKAGE OR ELSE THE PRODUCT WILL BE REJECTED. -CUSTOMER PAYS FOR RETURNING THE DEFECTIVE PRODUCT. PACKAGES SENT C.O.D WILL BE REFUSED. -WE WILL CHARGE 15% RESTOCKING FEE FOR RETURNS WITHIN 10 DAYS OF RECIEPT OR 25% FOR RETURNS WITHIN 30 DAYS OF INVOICE DATE. NO REFUNDS AFTER 30 DAYS! -RETURNED PACKAGES SHIPPED VIA ANY NON-TRACEABLE WAY IS AT THE CUSTOMER'S OWN RISK. -CUSTOMER IS RESPONSIBLE TO DETERMINE WHETHER A PRODUCT IS DEFECTIVE. -IF THE PRODUCT IS FOUND TO BE NON-DEFECTIVE, THEN A $25/HR DIAGNOSTIC FEE PLUS SHIPPING AND HANDLING WILL BE CHARGED. -NO ADVANCED REPLACEMENTS.